Outbound Call Specialist

Location: Remote in CA or one of these states: AZ, FL, IL, IN, IA, NC, OH, OK, TN, TX

PragerU is the world's leading conservative nonprofit that is focused on changing minds through the creative use of digital media. Taking full advantage of today's technology and social media, we educate millions of Americans and young people about the values that make America great. We’re proud to be voted among the “Best Place to Work in Los Angeles” by the LA Business Journal 2 years in a row.

We’re looking for results-oriented individuals with a primary focus on facilitating donation upgrades to join our online fundraising team. The Outbound Call Specialist will be responsible for reaching out to donors, emphasizing the impact PragerU is having, and communicating the value of upgrading their contributions. Success in this role hinges on the ability to effectively convey the benefits of donations and to handle a high volume of calls efficiently. If you thrive in a communications-oriented role and are driven by achieving targets, we encourage you to apply and join us in maximizing support for PragerU's mission.

Duties and Responsibilities:

• Initiate Outbound Calls: Proactively reach out to donors via phone calls to discuss their current contributions and explore opportunities for donation upgrades.
• Identify Upgrade Opportunities: Engage donors in conversations to understand their interests and motivations, and identify potential opportunities for increasing their level of support.
• Effectively Communicate Value Proposition: Articulate the impact of donations, emphasizing the value proposition and benefits to the donor and the organization.
• Handle Objections: Address any concerns or objections raised by donors regarding upgrading their contributions, and provide appropriate responses to alleviate hesitations.
• Provide Excellent Customer Service: Deliver exceptional customer service to donors, ensuring a positive and personalized experience throughout the interaction.
• Maintain Donor Records: Accurately record donor interactions, including notes on conversations, donation preferences, and any commitments made for future follow-up.
• Meet Call Volume Targets: Successfully handle a high volume of outbound calls while maintaining quality standards and achieving donation upgrade goals.
• Collaborate with Online Fundraising Team: Coordinate with the online fundraising team to align efforts and strategies for maximizing donation upgrades and overall fundraising success.

Successful Candidates Will Possess:

• Strong Communication Skills: Ability to articulate ideas clearly and persuasively, with a focus on effectively conveying the value proposition of donation upgrades.
• Sales or Fundraising Experience: Prior experience in sales, fundraising, or a related field, demonstrating a track record of achieving targets and driving results.
• Customer Relationship Management: Skill in building rapport and fostering positive relationships with donors, coupled with a customer-centric approach to donor interactions.
• Resilience and Persistence: Capacity to handle rejection and overcome objections, with a resilient attitude and a determined approach to achieving goals.
• Organizational Skills: Ability to manage time effectively, prioritize tasks, and maintain accurate records of donor interactions and follow-up actions.
• Goal-Oriented Mindset: Motivation to meet and exceed call volume targets, donation upgrade goals, and performance metrics, with a focus on driving fundraising success.
• Passion for Mission: Genuine enthusiasm for PragerU's mission and values, coupled with a commitment to advancing conservative principles through digital education and outreach.
• Integrity and Professionalism: Commitment to upholding ethical standards, maintaining donor confidentiality, and representing PragerU with professionalism and integrity in all interactions.

How to Apply: First review our website at www.prageru.com. Read our annual report here. Submit a resume and cover letter. In your cover letter, include a section explaining how your values align with ours, and why you would want to specifically work at PragerU.

What We Do: We promote American values through the creative use of educational videos that reach millions of people online. Serving all ages, our content offers a free alternative to the dominant left-wing ideology in culture, media, and education. Whether you’re searching for a deeper understanding, a new perspective, or a way to get involved, PragerU helps people think and live better. To learn more about PragerU, visit http://prageru.com.

Salary Range: The salary target for this role is $25.00 per hour. Final offer amounts depend on multiple factors including candidate experience and expertise, and most recent market data. This position is eligible for an annual bonus based on personal and company performance, in addition to our robust benefits package. The final candidate hired may potentially have less or more experience than originally posted as per job description, and if this happens, an updated salary range may be used for final hiring package.

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